Automating Customer Service for Small Businesses

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. Did you know that you can automate customer service? Whether you’re a fresh startup or a fast-growing small business, you can automate parts of your customer service to save precious time, improve the customer experience, and position your organization for growth. What do we mean by service automation? It’s the process of integrating certain … Continue reading →

Got Rude Clients?

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Like any industry, the service industry comes with advantages and disadvantages. An advantage? You get to make people’s lives a little easier and, in some cases, change their lives completely. A disadvantage? Sometimes you have to deal with rude clients. What do you do with a rude client? Do you fight fire with fire, ignore … Continue reading →